Air India AI.g Chatbot: Transforming Airline Customer Service with Generative AI
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Air India, is known as the famous airline company in India and in the world. The company is owned by Tata Group, and servicing 102 domestic and International destinations. As the airline industry welcomes digital innovation, the demand for advanced customer service solutions is greater than ever.Air India is working on creating AI chatbots to help airlines in the US and Europe improve their customer service. This step will make it easier for airlines to assist passengers, using technology to communicate more smoothly and efficiently. This move aims to transform how airlines interact with their customers and improve their overall experience better. European and US airlines have recently approached Air India for guidance in developing generative AI chatbots, inspired by Air India’s own AI.g chatbot, which has shown impressive capabilities in handling nearly all customer queries easily. Why AI.g Chatbots matter’s in Air India Airline: Air India involves daily customer service intera...